Frequently asked questions

Esperity builds digital health solutions that support patients and the organisations around them: a patient companion platform, coaching, clinical trial search and matching, and branded patient portals for patient organisations, hospitals, pharma and research teams.

Patients and their relatives, patient organisations, hospitals and clinics, healthcare professionals, pharmaceutical companies and research teams.

No. Esperity supports you in following and organising your health journey. It does not provide diagnosis or treatment and never replaces advice from your own healthcare professional.

Our website and solutions are available in English, Spanish, French and Dutch, and additional languages can be added for partner projects.

You do. Your health information remains yours. Esperity processes it to deliver the service you asked for, and you can request access, correction or deletion at any time.

Never. We do not sell personal data and we do not share identifiable information with advertisers.

Data is encrypted in transit and at rest, access is restricted on a strict need-to-know basis with individual accounts and role-based permissions, and all access is logged and monitored.

Personal data is hosted on servers located in the European Union, with contractual safeguards for any supplier we rely on.

No. When insights are shared with partners such as patient organisations or research teams, they are aggregated or anonymised so that individuals cannot be identified.

Yes. Esperity is a Belgian company and processes personal data in line with the EU General Data Protection Regulation, applying privacy by design, data minimisation and defined retention periods.

You can access your data, correct it, have it deleted, restrict or object to processing, withdraw consent and request a copy in a portable format. Write to dpo@esperity.com and we will handle your request within the legal timeframe.

Yes. Our Data Protection Officer can be reached at dpo@esperity.com for any question about how your data is handled.

Health data is processed on the basis of your explicit consent, or on another legal basis agreed with the organisation that offers you the service. Consent can be withdrawn at any time.

Analytics only start after you accept them in the cookie banner, we use privacy-friendly settings, and you can change your choice whenever you want.

Our platforms run on managed European cloud infrastructure with redundancy, continuous monitoring, automated backups and a tested recovery procedure.

We have an incident response procedure. Affected users and, where required, the supervisory authority are informed within the legal deadlines, together with the measures taken.

Yes. We set up projects with clear data processing agreements, defined roles and security reviews before any integration goes live.

Use our support portal or the contact form on this page. Our team in Brussels usually replies within 24 hours on working days.